Reproduce Bugs From Support Tickets — Automatically
To reproduce a bug from a support ticket automatically: connect your support inbox (Gmail/CSV/API) to FixFirstly, give the AI QA agent a scoped test login, and link a GitHub repo. The agent reads each ticket, signs into your app, attempts to reproduce the reported behavior (retrying up to three times), and files a verified GitHub issue with a transcript and replay — or labels it ‘could not reproduce’. Duplicate tickets describing the same bug are clustered into one prioritized issue.
Who it's for: Solo founders and small SaaS teams with no QA, whose support inbox is full of bug reports that take too long to reproduce by hand.
How it works
- 1
Connect your bug reports
Ingest from Gmail, CSV, or the API. The agent works from the report text — no session recording required.
- 2
Give a scoped test login
A dedicated test user with the permissions you choose. Credentials are encrypted, never logged, staging by default.
- 3
Agent reproduces it
It signs in, walks the steps from the ticket, retries on different load conditions, and captures a transcript + replay.
- 4
Verified GitHub issue, ranked
Reproduced bugs are filed to GitHub, clustered if duplicated, and priority-scored so you fix the highest-impact one first.
Frequently asked
What if the ticket is vague (‘it’s broken’)?
The agent uses the clustered context from similar reports and tries the most likely flows. If it genuinely can’t reproduce, it files the cluster with the original quotes and a ‘could not reproduce’ label so you decide — it never fabricates a repro.
Does it need GitHub?
Issue filing is GitHub today (Linear and Jira ship next quarter; the public API works in the meantime).
How accurate is the reproduction?
~76% of clustered bugs reproduce on the first attempt in pilot runs. Every run ships a transcript and replay so you verify before merging.
Let the agent reproduce it
FixFirstly reads bug reports from your inbox, reproduces them on staging, and files verified GitHub issues. Free during early access.
Join the waitlist